Lifetime Color Guarantee
At Pretty Infinite, we stand by the quality of our non-tarnishing, hypoallergenic jewelry. We believe your pieces should maintain their beauty for a lifetime, which is why we offer a Lifetime Color Warranty on all of our jewelry.
What’s Covered?
Our Lifetime Color Warranty guarantees that your jewelry will retain its original color and shine when properly cared for. If your piece fades, tarnishes, or loses its color under normal wear conditions, we will replace it free of charge.
What’s Not Covered?
Our warranty does not cover:
-
Scratches, dents, or damages caused by accidental impact, misuse, or improper storage.
-
Loss, theft, or intentional damage.
-
Damage from exposure to harsh chemicals, extreme heat, or improper cleaning methods.
-
Natural wear on adjustable components (e.g., stretch bands, elastic parts).
How to Make a Warranty Claim
If your Pretty Infinite jewelry discolors, follow these simple steps to file a warranty claim:
-
Email contact@prettyinfinite.com with your order number, a clear photo of the affected item, and a brief description of the issue.
-
Our team will review your claim and respond within 3 business days.
-
If approved, we will replace your item at no cost.
Additional Notes
-
If the exact item is out of stock, we will offer a replacement of equal value.
-
Warranty claims apply to original purchasers only.
-
Customers may be responsible for return shipping fees in some cases.
We are committed to providing you with long-lasting, high-quality jewelry. Thank you for choosing Pretty Infinite!